Mobile Access in Three Steps
There is no file to fetch from a third party, and that is deliberate: nothing to install also means nothing to remove when you change handsets. Open the site in the browser already on your phone, Chrome on Android or Safari on iPhone, and the lobby reflows to your screen instead of asking you to pinch and zoom. The path is the
same three moves every time, on a budget handset as much as a new one. If updates leave you staring at an old cached page, clear the browser cache once and reload; that clears most of what reaches our support desk.
- Open the current site — Type the address or use your bookmark in Chrome or Safari. Let the page settle into its mobile layout before you sign in, so you know you are on the live version and not a stored copy.
- Check browser compatibility — JavaScript and cookies need to be allowed for the domain. Both are on by default in modern Android and iOS browsers; a locked-down browser setting or an aggressive ad blocker is the usual reason a lobby refuses to load.
- Sign in securely — Enter your username and password, then the one-time code sent to your phone. The same login covers your account wallet, so never pass the code to anyone, whatever reason they give.
- Add it to your home screen — On Android, open the browser menu and choose Add to Home screen. On iPhone, tap Share and then Add to Home Screen. You get an icon that opens the lobby without retyping the address.